Returns and Refunds Policy
Last updated: June 1, 2026
This policy describes how refunds, cancellations, and returns are handled across Delta V Logics and Solutions's software, website, and hardware services.
1. Overview
This Returns and Refunds Policy describes how refunds, cancellations, and returns are handled across Delta V Logics and Solutions's three service categories: restaurant management software subscriptions, website design and development services, and hardware product sales. Because these services differ in nature, each is subject to the specific terms described below.
2. Software Subscription Cancellations and Refunds
You may cancel your Software Services subscription at any time, effective at the end of your current billing period. Except where required by applicable law, fees already paid for the current billing period are non-refundable, and we do not provide prorated refunds for early cancellation.
If you signed up for a free trial, no charges will occur until the trial ends, provided you cancel before the trial expires. If you believe you were charged in error, contact support within 14 days of the charge for review.
3. Website Development Service Refunds
Initial deposits for website development projects are generally non-refundable once design or development work has begun, as they reflect time and resources already committed.
If you cancel a project before any work has begun, deposits may be refunded in full, less any non-recoverable third-party costs already incurred. For projects cancelled mid-way, you will be invoiced for work completed to date, and any remaining deposit balance will be refunded.
4. Hardware Product Returns Eligibility
Hardware products, such as printers, payment terminals, and accessories, may be returned within 30 days of delivery, provided the item is unused, in its original packaging, and includes all accessories, manuals, and components as received.
Items that have been activated, registered with a payment processor, custom-configured, or that show signs of use beyond inspection may not be eligible for return.
5. Return Process
To initiate a return, contact our support team to request a Return Merchandise Authorization (RMA) number before sending any item back. Returns sent without an RMA may be refused or delayed.
Once your RMA is approved, you will receive instructions for packaging and shipping the item back to us. Unless the return is due to our error or a defective product, you are responsible for return shipping costs.
6. Refund Processing
Once we receive and inspect a returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method, generally within 5 to 10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
7. Non-Returnable Items
The following items are generally not eligible for return or refund:
- Software license activation keys or codes once delivered
- Custom-configured or custom-branded hardware
- Gift cards or promotional credits
- Items marked as final sale, clearance, or open-box at the time of purchase
8. Damaged or Defective Items
If you receive a hardware product that is damaged, defective, or incorrect, contact us within 48 hours of delivery with photos and a description of the issue. We will arrange for a replacement, repair, or refund at no additional cost to you, including covering return shipping for the defective item.
9. Restocking Fees
A restocking fee of up to 15% of the item's purchase price may apply to returns of non-defective hardware products that have been opened, depending on the condition of the item upon inspection. This fee will be disclosed to you prior to processing your refund.
10. Contact for Returns
For questions about cancellations, returns, or refunds, contact us at Delta V Logics & Solutions, 1751 Hover Street, Longmont 80504, United States. Email: support@mydvls.com. Phone: (720) 600-6200.