Shipping Policy
Last updated: June 1, 2026
This policy explains how we process, ship, and deliver hardware orders such as printers, terminals, and accessories.
1. Scope
This Shipping Policy applies to physical hardware products purchased from Delta V Logics and Solutions, including printers, payment terminals, tablets, and accessories. It does not apply to Software Services or Website Services, which are delivered electronically and are not subject to shipping.
2. Order Processing Time
Orders are typically processed and prepared for shipment within 1 to 3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day. During periods of high demand, processing times may be longer, and we will notify you of any significant delay.
3. Shipping Methods and Carriers
We ship orders within the United States using major carriers such as UPS, FedEx, and USPS. The available shipping methods and estimated delivery times will be displayed at checkout based on your delivery address and the items in your order.
4. Shipping Rates
Shipping costs are calculated based on the size, weight, and destination of your order and will be displayed at checkout before you complete your purchase. From time to time, we may offer free or discounted shipping promotions, which will be clearly indicated.
5. Domestic and International Shipping
We primarily ship to addresses within the United States, including Alaska, Hawaii, and U.S. territories, although delivery times and costs to these locations may be longer or higher.
For international orders, if available, you are responsible for any customs duties, import taxes, or fees imposed by the destination country. These charges are not included in the order total and are collected by the carrier or local authorities upon delivery.
6. Order Tracking
Once your order ships, we will send a confirmation email containing tracking information, where available. Please allow up to 24 hours for tracking information to update after a shipping label is created.
7. Delivery Delays
While we work with reputable carriers, delivery times are estimates and not guaranteed. Delta V Logics and Solutions is not responsible for delays caused by the carrier, weather, customs processing, incorrect address information, or other circumstances beyond our reasonable control.
8. Lost, Stolen, or Damaged Shipments
If your tracking information shows that a package was delivered but you have not received it, or if a package appears to be lost or was damaged in transit, please contact us within 7 days so we can assist you in filing a claim with the carrier and, where appropriate, arrange a replacement.
9. Address Accuracy
You are responsible for providing a complete and accurate shipping address. Delta V Logics and Solutions is not responsible for orders delayed, misdelivered, or returned due to incorrect or incomplete address information provided at checkout. If a package is returned to us due to an undeliverable address, additional shipping charges may apply to reship the order.